OLD NAVY / GAP INC. · PRODUCT & OPERATIONS
Straight to Digital Production
Scaling product content through a direct production workflow.
I originated and led a direct path from Online Experience merchandising to Content Operations, allowing eligible PDP tiles and comparison charts to use existing photography and structured product attributes without repeating Brand Marketing and creative handoffs.
I owned workflow discovery, eligibility and intake requirements, cross-functional decisions, validation and operational handoff. The delivered process also established targeting and placement rules that made broader automation possible. The Women’s Denim pilot launched automated PDP tile production in Photoshop, using existing product photography and existing product attributes for feature copy, focused on OE-to-Catalog Ops workflow steps.
Product lead · Workflow strategy, requirements, validation and operational handoff
- Manual steps removed
~27
- Content formats
2
- Modeled revenue opportunity
Up to ~$114M
What shoppers see
Two customer-facing content formats, built from existing photography and structured product information.
PDP feature tile
Existing product photography enriched with fit and product attributes.
PDP tile business case
~1,000 → ~4,000 annual tiles
Current manual capacity to potential annual capacity through automation.
~$38M estimated current annual contribution; up to ~$114M modeled incremental opportunity.
This model concerns PDP tile scaling only, not comparison charts. STDP is one operational enabler, not a measurement of achieved revenue.
Product comparison chart
Additional product education example
A direct route to production
Delivered STDP workflow · Online Experience to Content Operations.
Delivered STDP workflow
- Online Experience merchandising
Request eligible Denim/General tiles or cross-category comparison charts.
- Content Operations
Add structured product attributes to existing marketing/PPOF photography using approved templates, then create and deploy the content. No new photoshoot needed.
ON Sport/Activewear and Beauty/Collab tiles retain the Marketing/Creative route for custom photography and design.
Production-ready intake
- Request type
- Launch and end dates
- 9-digit imagery CC
- One CC in the target SMG/SPDP
- Feature copy · maximum 6 callouts
Original eligibility and routing guidance
Rules that make scale possible
Delivered STDP workflow · Program targeting, placement and exceptions.
Fifth placement, with explicit exceptions
I recommended fifth placement for broader automation: preserve the first product views and fixed fourth video position, avoiding a second position that was too early or a ninth that offered too little visibility.
The delivered STDP rule uses AV99 in the fifth PDP grid position, or the last available position when fewer than five shots exist. One 9-digit CC expands targeting across its Simple Merge Group/SPDP, including future additions. After unmerge, Content Ops must manually remove the tile.
I reviewed category shot strategies, identified conflicts with Women’s size-range front/back pairing and sought Creative/division signoff. Phased eligible categories and manual support were preferable to heavy exception logic.
Original MVP content model
The original template supports up to 6 tile feature callouts. Comparisons use a headline, up to 5 products and 3 shared custom attributes independent of PIM, P01 imagery or a custom override, line-graph/dot graphics and 1 fixed CTA.
Original comparison-chart template
Automation pilot and expansion roadmap
Women’s Denim pilot launched; wider adoption and deeper systems integration form the expansion roadmap.
The Women’s Denim pilot launched automated PDP tile production in Photoshop, using existing product photography and existing product attributes for feature copy, with a targeted category scope. We chose Photoshop automation because those existing inputs already provided what the tiles needed; it met the pilot’s needs at lower cost, so we deferred generative AI. GapGPT for copy support and fal.ai for content generation remained options for future phases where those capabilities could add value. The broader roadmap addressed wider adoption and deeper integration across Airtable, Stibo and downstream deployment workflows.
Implementation design · File-assisted deployment
Approved Airtable request
Existing imagery, target CCs, market and production inputs.
Assistant validation
Accessible Stibo data, valid CCs, Shot Strategy Guide, existing shots and US/CA rules.
Recommendation + exception review
Create, modify, no action or exception. Human review resolves exceptions before proceeding.
Stibo-ready file → human upload
Bulk create/modify file; a person uploads it. Airtable tracks status and shot codes.
Longer term · Direct integration
Airtable request → Stibo
Planned direct validation, creation and modification of market-specific shots.
Stibo → Airtable writeback
Planned status and shot-code updates, dependent on upstream DAM/CMS integration.
Creation is not deployment
In the existing downstream process, Catalog Ops creates market-specific Stibo shots and Photo Ops manually attaches the asset to each CC. Automating content creation alone does not resolve those deployment handoffs.
Activewear template support, no-creative VI banners and unified Airtable/OmniBase intake remain roadmap extensions. I also proposed a phase-two style-level Product Details block or overlay video to avoid disrupting gallery shot strategy.
Problem & objectives
Separate repeatable product education from bespoke creative production.
Valuable content, constrained production
PDP education helps shoppers understand silhouette, rise, stretch and differences between products. Repeatable requests were moving through photo planning, Brand Marketing and creative handoffs even when photography already existed and templates could carry the product information.
I originated the STDP workflow and mapped the production path to identify unnecessary handoffs. The objective was a direct operational route for eligible content, with clear inputs, publishing responsibilities and creative exceptions.
Decisions & trade-offs
Reuse existing photography, define the eligibility boundary and keep placement repeatable.
Eligibility and consistent inputs
The Q4 MVP supported Denim/General PDP tiles and comparison charts across categories. Existing marketing/PPOF photography, approved templates and structured product attributes let Content Ops prepare content without a new photoshoot. ON Sport/Activewear and Beauty/Collab tiles retained Marketing/Creative routing for custom photography and design.
I defined the intake and content requirements: up to six feature callouts for tiles; a headline, up to five products and three shared custom attributes for comparisons. Comparison attributes were independent of PIM, with P01 imagery or a custom override, line-graph/dot graphics, one fixed CTA and desktop five-up/four-up/custom or mobile 2.5-tile layouts.
Placement that supports automation
For the broader automation work, I recommended fifth placement to preserve the first product views and the fixed fourth video position. Second was too early; ninth offered too little visibility.
I reviewed category shot strategy, identified conflicts with Women’s size-range front/back pairing and sought Creative/division signoff. I favored phased eligible categories and manual support over heavy exception logic. Automation began with a targeted Women’s Denim pilot, defining the initial category scope for wider adoption. Phase-two Product Details blocks or overlay video were proposals to avoid disrupting gallery strategy.
Choosing technology to match the problem
We chose Photoshop automation for the Women’s Denim pilot because existing photography and product attributes already provided the inputs needed to produce the tiles. It met the pilot’s needs at lower cost, so we deferred generative AI. GapGPT for copy support and fal.ai for content generation remained options for future phases where those capabilities could add value.
Experience & systems
Connect direct intake with program-level targeting and explicit deployment responsibilities.
Delivered STDP workflow
Online Experience merchandising submits eligible requests directly to Site/App Content Ops through Airtable. Intake captures request type, launch/end dates, a nine-digit imagery CC, one CC from the target Simple Merge Group/SPDP and feature copy. Content Ops adds attributes, creates the templated content and owns deployment.
One nine-digit CC expands targeting to all CCs in the same Simple Merge Group/SPDP, including future additions. AV99 places the tile fifth in the PDP grid, or last available when fewer than five shots exist. If PDPs are unmerged, Content Ops must manually remove the tile.
Automation pilot and expansion roadmap
The Women’s Denim pilot launched automated PDP tile production in Photoshop, using existing product photography and existing product attributes for feature copy, automating manual OE-to-Catalog Ops workflow steps within a targeted category scope. Wider adoption and deeper systems integration form the expansion roadmap.
The proposed file-assisted implementation design starts with an approved Airtable request. An assistant validates CCs against accessible Stibo data, applies Shot Strategy Guide and US/CA rules, and checks existing shots before recommending create, modify, no action or exception. Human review resolves exceptions; a Stibo-ready bulk file is uploaded by a person, with Airtable status and shot-code tracking.
The longer-term roadmap proposes direct Stibo validation/create/modify and Airtable writeback, with upstream DAM/CMS integration dependencies. In the existing downstream process, Catalog Ops creates market-specific Stibo shots and Photo Ops manually attaches the asset to each CC. Content Ops owns content creation and deployment; asset creation alone does not solve downstream shot handoffs.
Delivery & validation
Lead requirements and partner alignment, validate representative requests and establish operational ownership.
From workflow mapping to handoff
I led workflow discovery, requirements, build-out sessions and cross-functional decisions with Online Experience leadership, Content Ops, Marketing/Creative, GTS and relevant Catalog Ops/Office of AI partners.
I walked representative requests through the revised process, validated publishing accuracy and exception handling, and documented operational ownership and escalation. I compared the original and revised process maps, then handed ongoing execution to Content Ops. The targeted Women’s Denim automation pilot launched as the initial category scope for wider adoption.
Expand without confusing the delivered scope
Activewear template support, no-creative VI banners and unified Airtable/OmniBase intake remained roadmap extensions. The delivered STDP workflow reused existing photography and structured attributes.
Outcomes & learning
Reduce operational friction while keeping broader scale and revenue projections clearly scoped.
Workflow impact
The Q4 MVP removed approximately 27 manual steps per eligible request across photo planning, creative reviews, design and asset delivery. It established two qualifying formats and Content Ops ownership of creation and deployment, with targeting, placement and exceptions defined. The Women’s Denim PDP tile automation pilot also launched, focused on manual OE-to-Catalog Ops workflow steps.
Business case for scale
The broader PDP tile scaling program modeled a move from approximately 1,000 annual tiles at current manual capacity to approximately 4,000 potential annual tiles through automation. Related business estimates put current annual tile contribution at approximately $38M, with up to approximately $114M modeled incremental revenue opportunity. STDP was one operational enabler, not measured STDP revenue.
The lesson was to treat content quality, production inputs and deployment rules as one operating problem. Tile volume, cycle time, rework and adoption provide success criteria for further scaling; repeatable templates alone are not enough without targeting, placement and clear ownership.
