JUSTIN GRANT SWANSONContact
All projects

OLD NAVY / GAP INC. · PRODUCT & OPERATIONS

Straight to Digital Production

Scaling product content through a direct production workflow.

I originated and led a direct path from Online Experience merchandising to Content Operations, allowing eligible PDP tiles and comparison charts to use existing photography and structured product attributes without repeating Brand Marketing and creative handoffs.

I owned workflow discovery, eligibility and intake requirements, cross-functional decisions, validation and operational handoff. The delivered process also established targeting and placement rules that made broader automation possible. The Women’s Denim pilot launched automated PDP tile production in Photoshop, using existing product photography and existing product attributes for feature copy, focused on OE-to-Catalog Ops workflow steps.

Product lead · Workflow strategy, requirements, validation and operational handoff

Delivered STDP workflow · Women’s Denim automation pilot launched

Manual steps removed

~27

Per eligible request in the Q4 MVP

Content formats

2

PDP tiles and comparison charts

Modeled revenue opportunity

Up to ~$114M

Broader PDP tile scaling program

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What shoppers see

Two customer-facing content formats, built from existing photography and structured product information.

PDP feature tile

Existing product photography enriched with fit and product attributes.

Actual Old Navy customer output · PDP feature tile · Captured November 1, 2026. View the Old Navy PDP ↗
Fit to screen
Low-Rise Baggy Wide-Leg Jeans PDP feature tile with callouts: sits at or below belly button; relaxed, roomy thigh; size down for a closer fit.

Actual Old Navy customer output · PDP feature tile · Captured November 1, 2026. View the Old Navy PDP ↗

PDP tile business case

Broader PDP tile scaling program · Business estimates and modeled opportunity

~1,000 → ~4,000 annual tiles

Current manual capacity to potential annual capacity through automation.

~$38M estimated current annual contribution; up to ~$114M modeled incremental opportunity.

This model concerns PDP tile scaling only, not comparison charts. STDP is one operational enabler, not a measurement of achieved revenue.

Product comparison chart

Actual Old Navy customer output · Seven-style product comparison chart · Captured November 1, 2026. View the Old Navy PDP ↗
Fit to screen
Compare Our Wide-Leg Jeans: seven styles compared by rise, leg shape and stretch, with Shop Now actions.

Actual Old Navy customer output · Seven-style product comparison chart · Captured November 1, 2026. View the Old Navy PDP ↗

Additional product education example
Old Navy Wow Baggy · Current storefront format reference · October 2026. View the current Old Navy PDP ↗
Fit to screen
Live Wow Baggy denim module showing silhouette, mid-rise waist placement and no-stretch fabric detail.

Old Navy Wow Baggy · Current storefront format reference · October 2026. View the current Old Navy PDP ↗

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A direct route to production

Delivered STDP workflow · Online Experience to Content Operations.

Original PDP Tile intake form: request type, launch dates, product identifiers, and feature copy collected for Content Ops.
Fit to screen
Original Airtable PDP Tile form with launch dates, imagery and targeting identifiers, and feature copy.

Original PDP Tile intake form: request type, launch dates, product identifiers, and feature copy collected for Content Ops.

Delivered STDP workflow

  1. Online Experience merchandising

    Request eligible Denim/General tiles or cross-category comparison charts.

  2. Content Operations

    Add structured product attributes to existing marketing/PPOF photography using approved templates, then create and deploy the content. No new photoshoot needed.

ON Sport/Activewear and Beauty/Collab tiles retain the Marketing/Creative route for custom photography and design.

Production-ready intake

  • Request type
  • Launch and end dates
  • 9-digit imagery CC
  • One CC in the target SMG/SPDP
  • Feature copy · maximum 6 callouts
Original eligibility and routing guidance
Original STDP rollout guidance: templated Denim/General PDP tiles use the direct pipeline; Activewear and Beauty/Collab retain Brand Marketing routing.
Fit to screen
Original eligibility slide separating direct Denim/General production from Activewear and Beauty/Collab creative routes.

Original STDP rollout guidance: templated Denim/General PDP tiles use the direct pipeline; Activewear and Beauty/Collab retain Brand Marketing routing.

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Rules that make scale possible

Delivered STDP workflow · Program targeting, placement and exceptions.

Retrospective summary of STDP targeting and placement: one CC targets its program, including later CCs. Unmerged PDPs require manual tile removal. Source: supplied rollout deck.
Fit to screen
STDP tile targeting rules: submit one 9-digit CC to target all CCs in the same Simple Merge Group or SPDP, including later additions. Use the fifth grid position, or last available when fewer than five shots exist. After unmerge, flag Content Ops for manual removal.

Retrospective summary of STDP targeting and placement: one CC targets its program, including later CCs. Unmerged PDPs require manual tile removal. Source: supplied rollout deck.

Fifth placement, with explicit exceptions

I recommended fifth placement for broader automation: preserve the first product views and fixed fourth video position, avoiding a second position that was too early or a ninth that offered too little visibility.

The delivered STDP rule uses AV99 in the fifth PDP grid position, or the last available position when fewer than five shots exist. One 9-digit CC expands targeting across its Simple Merge Group/SPDP, including future additions. After unmerge, Content Ops must manually remove the tile.

I reviewed category shot strategies, identified conflicts with Women’s size-range front/back pairing and sought Creative/division signoff. Phased eligible categories and manual support were preferable to heavy exception logic.

Original MVP content model

The original template supports up to 6 tile feature callouts. Comparisons use a headline, up to 5 products and 3 shared custom attributes independent of PIM, P01 imagery or a custom override, line-graph/dot graphics and 1 fixed CTA.

Original template · Desktop: five-up, four-up or custom · Mobile: 2.5 tiles

Original comparison-chart template

Original STDP comparison-chart template linking product imagery, feature attributes, and calls to action. Instructional annotations retained.
Fit to screen
Annotated Wide Leg Denim Styles template comparing five products, including rise, leg, stretch and Shop Now actions.

Original STDP comparison-chart template linking product imagery, feature attributes, and calls to action. Instructional annotations retained.

04 / 04

Automation pilot and expansion roadmap

Women’s Denim pilot launched; wider adoption and deeper systems integration form the expansion roadmap.

The Women’s Denim pilot launched automated PDP tile production in Photoshop, using existing product photography and existing product attributes for feature copy, with a targeted category scope. We chose Photoshop automation because those existing inputs already provided what the tiles needed; it met the pilot’s needs at lower cost, so we deferred generative AI. GapGPT for copy support and fal.ai for content generation remained options for future phases where those capabilities could add value. The broader roadmap addressed wider adoption and deeper integration across Airtable, Stibo and downstream deployment workflows.

Implementation design and expansion path · Reconstructed functional flow reflecting proposed design stages.

Implementation design · File-assisted deployment

Proposed implementation approach

  1. Approved Airtable request

    Existing imagery, target CCs, market and production inputs.

  2. Assistant validation

    Accessible Stibo data, valid CCs, Shot Strategy Guide, existing shots and US/CA rules.

  3. Recommendation + exception review

    Create, modify, no action or exception. Human review resolves exceptions before proceeding.

  4. Stibo-ready file → human upload

    Bulk create/modify file; a person uploads it. Airtable tracks status and shot codes.

Longer term · Direct integration

Planned longer-term integration

  1. Airtable request → Stibo

    Planned direct validation, creation and modification of market-specific shots.

  2. Stibo → Airtable writeback

    Planned status and shot-code updates, dependent on upstream DAM/CMS integration.

Creation is not deployment

In the existing downstream process, Catalog Ops creates market-specific Stibo shots and Photo Ops manually attaches the asset to each CC. Automating content creation alone does not resolve those deployment handoffs.

Activewear template support, no-creative VI banners and unified Airtable/OmniBase intake remain roadmap extensions. I also proposed a phase-two style-level Product Details block or overlay video to avoid disrupting gallery shot strategy.

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